Known for its famous wooden walkways (2 km long), running through the whole structure of the Hotel, because of the needs and security of the region (floods), and consequently giving visitors the closest contact with the Pantanal habitat, the caution not to hurt the eco-system by carrying out numerous actions in governmental partnerships and NGOs, which are applied within the Hotel and riverside region.
The Passo do Lontra Parque Hotel offers impeccable conditions for the realization of Eco-Tourism, Sport Fishing and Recreation.
CHANGES: Changes will be accepted only 72 hours in advance, noting that any changes requested by the customer will be subject to cancellation policies and availability.
EMBRATUR CANCELLATION RULES Regulatory Deliberation nº 161/95 Embratur Cancellation means the cancellation of the trip and/or contracted services as well as changes of dates, expressed in writing, by letter, fax or e-mail. The cancellation rules will be applied according to the following percentages on the total value of the package (consider business days):
30 days or more before the Check-in = 30%
29 to 21 days before Check-in = 60%
20 to 07 days before Check-in = 60%
06 days or less = 100% (Retention for administrative costs).
No-show: Non-attendance on the expected date of arrival without prior written communication will be considered a no-show.
The vacancy will remain available for 24 hours, from the time of the scheduled arrival.
After this period the reservation will be canceled (with retention of 100% of the amount paid), making the vacancy available to another interested party. THERE WILL BE NO REIMBURSEMENT.
Withdrawal after the check-in: The withdrawal, as well as the early departure for any reason SHALL NOT GIVE RIGHT TO ANY TYPE OF REFUND, REIMBURSEMENT OR CREDIT ON ANOTHER HOTEL, resulting in the total loss of the amount paid for the package or day.
Breakfast, lunch and dinner included, served in the Hotel's restaurant according to the timetable determined by it.
Pets: The Hotel/Inn does not accept pets, and the customer is responsible for the non-compliance with this standard (lodging in an appropriate place).