CHANGES: Changes will be accepted only 72 hours in advance, noting that any changes requested by the customer will be subject to cancellation policies and availability.

EMBRATUR CANCELLATION RULES Regulatory Deliberation nº 161/95 Embratur Cancellation means the cancellation of the trip and/or contracted services as well as changes of dates, expressed in writing, by letter, fax or e-mail. The cancellation rules will be applied according to the following percentages on the total value of the package (consider business days): 

30 days or more before the Check-in = 30% 

29 to 21 days before Check-in = 60% 

20 to 07 days before Check-in = 60% 

06 days or less = 100% (Retention for administrative costs).

No-show: Non-attendance on the expected date of arrival without prior written communication will be considered a no-show. 

The vacancy will remain available for 24 hours, from the time of the scheduled arrival.

After this period the reservation will be canceled (with retention of 100% of the amount paid), making the vacancy available to another interested party. THERE WILL BE NO REIMBURSEMENT.

Withdrawal after the check-in: The withdrawal, as well as the early departure for any reason SHALL NOT GIVE RIGHT TO ANY TYPE OF REFUND, REIMBURSEMENT OR CREDIT ON ANOTHER HOTEL, resulting in the total loss of the amount paid for the package or day.

The schedule of the tours must be strictly followed, because there is a daily limit of visitors in each tour and the visits are by appointment.

In case of delay, you must be aware you might miss the tour without reimbursement; Cancellations will be accepted only if the tour is interdicted.

In case of heavy rains, which compromise the quality and safety of the trip, the tour may be canceled or interrupted.

Local time in Mato Grosso do Sul is 1 hour behind Brasilia;

The transfer to the tour is not included, but we have this optional service.

Restrictions: children under 05 years of age and people with impaired mobility, pregnant women only with medical authorization. Visitors should report health problems (diabetes, hypoglycemia, high or low blood pressure, severe allergies, respiratory, heart and blood problems) to the guide and reception, who will inform the best way to carry out the tour; When necessary, visitors must carry their own medicines.

Prohibited: use of tripods; During the tour (from the start to the return) it is not permitted to drink alcohol, smoke and snack;

Accessibility:Route adaptations and increased support requirements for visitors must be requested and planned in advance. We do not have accessibility structures in the receptive and route of the tour

Both the order and the availability of the tours are subject to change without prior notice, depending on climatic or operational variations, or for a better experience.